Share the experience - DSL via alternative operators – repair times

Different companies using alternative telecom operators for their DSL-connections, contacted BELTUG to complain about slow repair times by Belgacom when problems arise. In case of outages or problems, an intervention by Belgacom is often needed. 

Question: 
Have you experienced slow repair times by Belgacom?
Or, on the contrary, do you have the impression that OLOs pass on their service problems to Belgacom (or vice versa)? 

By bundling YOUR insights, BELTUG can determine its position for preparing our lobbying efforts. The service level agreements between Belgacom and the other operators are on the BIPT's agenda.

We thank our members who gave us their point of view.