Shadow IT: risky business? (X-change)

Location:Comeos, Brussels



Shadow IT can inspire innovation, and even lead to new solutions…but it is also a risky venture, occurring outside the control and approval of the organisation. So does it have a role in an efficient, compliant and secure ICT environment? Can it be managed, or is it the implacable nemesis of the responsible ICT department?


Join us to learn from 4 companies about how they deal with the challenges, and the impact Shadow IT, and their own efforts to cope with it, has on their organisations. 


Please note that in order to guarantee an interactive discussion, we are keeping the number of attendees limited, so be sure to book your spot in time.



 8 Ave. E. Van Nieuwenhuyselaan
 1160 Brussels



13:00 Welcome coffee


13:30 Introduction: Participants’ expectations around the table

Ann Guinée, Project Manager, Beltug (English)


13:45 Shadow IT at ACV-CSC: controlled creativity

Johan Vandewalle shares how the company avoids or controls Shadow IT.  He discusses the role of cloud, and sheds light on how the organisation avoids crippling mobility and creativity, with an approach built on strong regional development with decentralised responsibilities, combined with a centralised IT structure.

Johan Vandewalle, IT Manager, ACV-CSC (Dutch)


14:15 Q&A: Your questions, your experience


14:30 Shadow IT: keep your friends close and your enemies closer

The usage of 'cloud tooling' in all kinds of team work has expanded enormously in all organisations, and is still growing.  These (mostly free solutions) are quick and easy to deploy, and are highly flexible for the users.  On the other hand, it remains far from optimal to bring in these types of tooling without any restrictions. So how does Colruyt maximise the advantages, but still keep an eye on the risks, both to security and efficiency? Evert Steenhoudt shares his vision on Shadow IT in general, and how Colruyt manages the advantage and risks.

Evert Steenhoudt, Responsible Information Security & Privacy (CISO), Colruyt Group (Dutch)


15:00 Q&A: Your questions, your experience


15:15 Coffee Break


15:30 Combatting Shadow IT by building a strong relationship with business

Based on their experiences at Partena, our speakers share their vision and approach on:

  • Opportunities & issues with Shadow IT
  • Playing 'Good Cop / Bad Cop'
  • Building the business relationship

Jeroen Demesmaeker, IT Customer Relationship Manager, Partena (English)
Paul Loonen, CISO, Partena (English)


16:00 Q&A: Your questions, your experience


16:15 Love to hate it! The Shadow IT conundrum

According to Pieter Corneillie, trying to stop Shadow IT is like trying to boil the ocean: you’ll just end up with a large utility bill! How can we get this beautiful, wild but dangerous beast under control? And why should we? Pieter Corneillie shares his insights and best practices from the College of Europe. Spoiler: GDPR has a role to play...

Pieter Corneillie, ICT Director, College of Europe (English)


16:45 Q&A: Your questions, your experience


17:00 Wrap up & Closing drink


18:00 End