Shadow IT the dark before the dawn? (X-change)

Location:Living Tomorrow, Vilvoorde



Many organisations have a love-hate relationship with Shadow IT.  While it can create challenges for controls, budgets and security, it can also introduce innovation, enhance efficiency and engage staff in processes.


During this session, we’ll peer into a few companies to see how they handle Shadow IT, and pick up some valuable best practices.


Please note that in order to guarantee an interactive discussion, we are keeping the number of attendees limited, so be sure to book your spot in time.




  Living Tomorrow
Indringingsweg 1
1800 Vilvoorde 



13:30 Welcome coffee


14:00 Introduction: Participants’ expectations around the table


Ann Guinée, Project Manager, Beltug (English)


14:15 Shadow IT


For many years Shadow IT has been ‘the ugly duckling’, but despite several attempts to eliminate it, studies show that it continues to be ‘on the rise’.  A recent report indicated that nearly 80% of employees use such unsupported software in their organizations.


While Shadow IT has the potential to expose an enterprise to significant risk, it can also drive disruption and transformation.  Koen De Maere will focus on the latter, explaining that organizations should look at Shadow IT as ‘unexplored business needs’.  He’ll challenge us to rethink our governance approach, with a focus on the identification of these business needs and agile support.


Koen De Maere, Information Manager at BASF and Researcher ‘Digital Business and IT’ at University of Antwerp, Antwerp Management School (English)


14:45 Q&A: Your questions, your experience


15:00 Putting the spotlights on Shadow IT


Until four years ago Esterline, like many other companies, had plenty of Shadow IT going on.  Today, activities in Esterline no longer happen in the shadows, but in the light, transparently.  We’ll find out which elements helped them to reduce shadow activities, and which elements did not.


Jan Bruggeman, Director ICT, Esterline (English)


15:30 Q&A: Your questions, your experience


15:45 Short coffee break


16:00 Evolving from a no-culture to an enthusiastic mindset


Like many companies, HR and Wellbeing partners are experiencing challenges in Shadow IT. We’ll find out how these challenges are changing as Attentia’s ICT evolves from a 'no-culture' to an enthusiastic mindset.  And we’ll get insights into how to channel this enthusiasm, and especially how the CIO's partnership with the CDO decreases the 'need' for Shadow IT.


Kristof Dujardin, CIO – IT Director, Attentia (English)


16:30 Q&A: Your questions, your experience


16:45 Wrap up & Closing drink


17:30 End