Culture matters: how easy is it to embed smart collaboration? (X-change)

Location:Hotel Abbey, Grimbergen


You need the engagement and conviction of your staff to actually use those tools for sharing and engaging with each other cross-team and cross-functions, and growing the company’s digital strength.  When it comes to smart collaboration and its tools, many of us have found that "Culture eats strategy for breakfast", as Peter Drucker says. It isn’t enough to just decide your staff needs to collaborate 'smartly', or even to provide state-of-the-art tools.


During this session, we will zoom in on the change process that surrounds a company’s smart collaboration project, and we will explore how to transition your company culture in this process. Plus Lidl, Dropsolid and Ter Beke will share how they engaged their staff in smart collaboration.


Please note that in order to guarantee an interactive discussion, we are keeping the number of attendees limited, so be sure to book your spot in time.




  Hotel Abbey, Kerkeblokstraat 5, 1850 Grimbergen




13:00 Welcome coffee


13:30 Introduction: Participants’ expectations around the table


Ann Guinée, Project Manager, Beltug (English)


13:45 Building a new culture of work to transform the employee experience


Transforming your business to compete in today’s digital economy is more than just refreshing your technology with the latest hardware, software or cloud deployments. It requires adapting to new ways of working and creating a strong digital culture.  In this presentation, we will discover how organisations can overcome the challenges of low workforce engagement and resistance to change. And we will explore ways to improve productivity and prosper from some of the new opportunities digital transformation brings.


Luc Van Ballaer, Director Connected Workforce Solutions EMEA, Insight (English)


14:15 Q&A: Your questions, your experience


14:30 Case: Lidl's change management approach when implementing a new smart collaboration solution


How did German global discount supermarket chain Lidl recently implement its new smart collaboration tool? Find out about the challenges and transition to the new way of working, and pick up lessons learned from the project.


Liesbeth Walschaerts, IT Service & Support Manager, Lidl (English)


15:00 Q&A: Your questions, your experience


15:15 Coffee break


15:45 Case: How Dropsolid improved collaboration by scaling-up digital experiences and data


As a 6-year-young company, Dropsolid 'had the luxury of being able to start from scratch'. Find out how the visualisation of data through digital experiences resulted in greater employee engagement, productivity and autonomy in decision making. After all, the faster a company can spread its information, the faster it can make informed decisions.  And you will hear about ways innovative companies can play this competitive advantage off against more traditional companies.


Dominique De Cooman, CEO & Founder, Dropsolid (English)


16:15 Q&A: Your questions, your experience


16:30 Case: Smart Collaboration and workflows at Ter Beke


How can you move away from ordinary mail, work in context, and combine structured and unstructured data in your day-to-day operations?  During this presentation you'll learn how to set up and use workflows within a ZEAL collaboration environment.  And Tere Beke will share lessons learned from using their collaboration suite over the last 6 years.


Marc Decroos, ICT Manager Infrastructure & Operations, Ter Beke (Dutch)


17:00 Q&A: Your questions, your experience


17:15 Wrap up & Closing drink


18:00 End