RPA - diving into the potential of automation (N-sight)

Location:interactive virtual meeting


More and more companies are interested in the automation possibilities of technology. Robotic Process Automation (RPA) is a technique used to automate business processes. Initially it was aimed at automating based on how the user performs tasks; in other words, it would mimic or repeat the manual processes in the interface. 


By taking over repetitive tasks from people, such as invoice processing, RPA leaves staff available to engage in work that can provide real added value for the company. Automation as a topic scored among the top 10 priorities in our annual Beltug Priorities Compass (see the summary in FR and NL), so let's have a look at it. Jon Holvoet from Credendo will set the scene: the company has begun evaluating the possibilities of an RPA solution. Then, Joris Van Ostaeyen of robonext will explain how to strategically implement RPA. Finally, Bram Vanschoenwinkel of AE will introduce us to ‘Cognitive RPA’, which adds Machine Learning into the mix.







This event will be held as an interactive virtual meeting.
The link will be provided in the Confirmation email.






13:30 Welcome and introduction


Ann Guinée, Communication Manager, Beltug (English)


13:40 Case: Evaluating the potential use case and return of RPA


Based on the initial investigations at Credendo, we will set the scene on today’s topic: looking into questions on why to consider RPA, what value it can really bring, and the possible barriers to implementation.


Jon Holvoet, CCOE Manager, Credendo (English)


13:50 Getting strategic with RPA


RPA is high on the corporate agenda, so find out how to implement RPA strategically. Not (only) as a quick win, but as a driver of superior business value.


  • What is RPA, beyond the hype?
  • How to get started with RPA?
  • How to scale RPA successfully?

Joris Van Ostaeyen, Chief Strategy Officer, robonext (English)


14:20 Cognitive RPA as key enabler to enhance human abilities and empower people


While traditional RPA supports automation based on structured data, Cognitive RPA uses Machine Learning to automate more complex, less rule-based tasks: those based on unstructured data sources. This may include scanned documents, emails, letters or even pictures, voice and video.


This session covers the how and why of positioning Cognitive RPA within the 'Human(e) AI' framework (a set of guidelines and principles about humans and AI systems collaborating in a way that enhances human abilities and empowers people). You will see how AE uses Computer Vision and Natural Language Processing to automate repetitive tasks for handling customer service requests and processing complex documents. A real win-win-win: a happy workforce, delivering premium services to customers in the most efficient way possible!


Bram Vanschoenwinkel, Hive Lead Analytics, AE (English)


14:50 Q&A: Your questions, your experience


15:15 Wrap up & end


We will keep the session open after the end to enable those who wish to continue the discussions.