13:30 Welcome and introduction
Ann Guinée, Communication Manager, Beltug (English)
13:40 Case: Evaluating the potential use case and return of RPA
Based on the initial investigations at Credendo, we will set the scene on today’s topic: looking into questions on why to consider RPA, what value it can really bring, and the possible barriers to implementation.
Jon Holvoet, CCOE Manager, Credendo (English)
13:50 Getting strategic with RPA
RPA is high on the corporate agenda, so find out how to implement RPA strategically. Not (only) as a quick win, but as a driver of superior business value.
- What is RPA, beyond the hype?
- How to get started with RPA?
- How to scale RPA successfully?
Joris Van Ostaeyen, Chief Strategy Officer, robonext (English)
14:20 Cognitive RPA as key enabler to enhance human abilities and empower people
While traditional RPA supports automation based on structured data, Cognitive RPA uses Machine Learning to automate more complex, less rule-based tasks: those based on unstructured data sources. This may include scanned documents, emails, letters or even pictures, voice and video.
This session covers the how and why of positioning Cognitive RPA within the 'Human(e) AI' framework (a set of guidelines and principles about humans and AI systems collaborating in a way that enhances human abilities and empowers people). You will see how AE uses Computer Vision and Natural Language Processing to automate repetitive tasks for handling customer service requests and processing complex documents. A real win-win-win: a happy workforce, delivering premium services to customers in the most efficient way possible!
Bram Vanschoenwinkel, Hive Lead Analytics, AE (English)
14:50 Q&A: Your questions, your experience
15:15 Wrap up & end
We will keep the session open after the end to enable those who wish to continue the discussions.