The human element in your ICT - weakest link, strongest link, or both? (X-change)

Location:Salons de Romree, Grimbergen


In IT, the tension between technology and human becomes very obvious in the fields of security and privacy. On the one hand, human staff can open the door to risks and threats, through inattention or error. On the other hand, they can be an invaluable part of your security measures – what our speakers call 'the human firewall'.


In this session, we’ll first hear from Wim Nagels of DPD about the evolution of user adoption and awareness, and what this means for the future responsibilities of IT. Then, we’ll hear tips, tricks and strategies for building a ‘human firewall’ from Davy Cavens of AE. Finally, Sofie Pieraerd of KU Leuven will share the real-life experiences of the university to build awareness in a complex environment, where students and researchers come and go each year.


We’ll wrap up with an interactive session enabling participants to share their own experiences, ideas and do’s and don’ts.


As this topic touches the entire organisation, beyond IT, don't hesitate to invite your colleagues from HR or communication as well.


In parallel to this session, we will be holding an X-change on coping with dependency on cloud providers. We'll hold the welcome coffee and closing drink together, so you will have the chance to meet up with even more of your peers!


Salons de Romree
Beiaardlaan 31
1850 Grimbergen







13:00 Welcome coffee


13:30 Introduction: Participants’ expectations around the table


Ann Guinée, Communication Manager, Beltug (English)


13:45 User story: Does awareness lead to adoption or the other way around?


How has the 'IT battle' to connect users and software evolved over the years, and what can we expect for the future? When we compare, for example, the introduction of O365 versus Windows 95, adoption has probably become more important than the software itself. But how does this connect with the user’s awareness of security, danger and privacy? Can a user today be only a ‘user’, or does everyone need to be a bit ‘IT’? And if the latter, what then is the future role of IT: is it our job to protect them, or is it their job to make sure they don't need protection? One thing is certain. The bar of expectations is raised every year.


Wim Nagels, CIO, DPD (English)


14:15 Strengthening your human firewall


Employees are the most critical part of your organisation. Unfortunately, attackers know this as well - and will target your users to retrieve sensitive data and/or cause additional damage. Phishing and Smishing are only 2 examples, and as new phishing techniques and tactics emerge ever faster, it's imperative that your organisation focus on building its 'human firewall'. In this presentation, we will go through use cases and tips & tricks to raising user awareness and resilience against attacks, as well as privacy and data leakage.


Davy Cavens, Technical Security Architect, AE (English)


14:45 Break


15:15 User story: How KU Leuven’s e-mune information security campaign is building its 'human firewall'


End-user behaviour is often a crucial factor in the success or failure of a cyber attack. Raising user awareness through campaigns, training and supervision is therefore as important as technological tools in the fight against cybercrime. ICTS, the central IT department of KU Leuven, has developed its e-mune security campaign to sensitise staff and students – an ongoing challenge in an environment with so many new students and researchers every year plus a complex, decentralised organisational structure!


Sofie Pieraerd, Hoofd Klanten- en Servicecentrum ICTS, KU Leuven (Dutch)


15:45 Discussion - let's have a look at your experiences, your questions and best practices


16:15 Wrap up & Closing drink


18:00 End