BELTUG-paper SLA recommendations


A new BELTUG-paper "SLA recommendations from the users’ viewpoint" (see PPT download below).

Recommendations have been assembled based on the experience of several BELTUG members. These have been completed with comments from other companies, users and service providers, that were formulated during a BELTUG X-change.
  • A few definitions
  • Organisational impact
  • Basic questions
  • Timing
  • Some templates, parts of existing SLAs, may be used as model
  • Liabilities
  • Penalties
  • Service degradation
  • Remarks from service providers
Mind that slides are commented on corresponding notes pages!
ETSI publishes a template on SLA for business users in the next months. If you would like to receive the draft, please send a mail to


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