Beltug

BELTUG Paper Skype in business


Date:01/03/2007


To answer the questions BELTUG receives from companies on the use of Skype in a business environment, we prepared a checklist, based on input from different members, gathered in a BELTUG Focus Meeting with participation of Vlaamse overheid, Pauwels Trafo Belgium, Fabricom GTI (SUEZ), Imas n.v. (group Van Genechten Packaging), Atlas Copco Airpower nv, PunchGraphix, Colruyt - Infoco, Niko, Borealis, Kamodata, Portima, Opzoekingscentrum voor de Wegenbouw, PunchGraphix, Associated Weavers Europe N.V., ING, Johnson Controls International, Universiteit Gent, Rosy Blue, Landbouwkrediet, Federale Politie en Europese Commissie.

BELTUG CHECKLIST SKYPE IN BUSINESS - CONTENTS (7 pages)

 

1      WHAT BUSINESS BENEFITS DO YOU EXPECT TO REALISE?. 4

1.1       Reduce telecom costs. 4

1.2       Serve customers better by offering them Skype-based access to the contact centre  4

1.3       Optimize the communication tools available to your sales force, road-warriors, managers, etc. by including Skype calling, messaging and videoconferencing functionality  4

1.4       Exploit the messaging, collaboration and videoconferencing functionality of Skype within the corporate environment. 4

2      ARE YOU PREPARED TO ADMIT SKYPE IN THE CORPORATE NETWORK?. 5

3      REDUCING TELECOM COSTS IN REALITY.. 6

3.1       Reducing telecom costs via Skype-based outbound calling. 6

3.2       Site-to-site voice traffic via Skype. 6

3.3       Reduced toll-free costs for inbound calls to contact centre. 6

3.4       Reduced voice charges by shifting traffic from home+mobile workers to Skype  7

4      IMPROVING CUSTOMER SERVICE VIA SKYPE-ENABLED CONTACT CENTRE.. 7

5      OPTIMIZING COMMUNICATION TOOLS AVAILABLE TO MANAGERS, SALES FORCE, etc. 7

5.1       Exploiting the messaging, collaboration and videoconferencing functionality of Skype  7

The complete checklist is available for download when you log in.

Also available for our members:
The presentations on Skype in Business from the BELTUG Member Forum (Introduction by BELTUG, point of view of Rosy Blue, Pauwels Trafo and Atlas Copco)
The presentations on Skype in Business from Telindus and Nextel at the BELTUG Focus Meeting.



 

Dear visitor,

Access to more information about this topic and/or to download the paper is easy and fast, but exclusively for Beltug members (just login to get access).

Beltug gathers a lot of information. Here you find the advantages of Beltug membership

The Beltug Team

Click here to login




>>> Back to overview