Member Forum on Outsourcing Communications Services, 16 March 2010 - Presentations


Member Forum on “Outsourcing of communications services” at Salons De Romree.

The following companies enrolled: Acktis, Alcatel Lucent, Avaya Belgium, BASF, Belgacom, Bird & Bird, BT, Cegeka, Computacenter, CSC, Devoteam, DHL, Econocom Managed Services, EPMIC, Euremis, Eurocontrol, European Commission, Faceo, Federal Public Service Foreign Affairs, Gartner, Kamodata, KBC Global Services, Nationale Loterij, Newtel Essence, NeXTel, NTT Europe, Nyrstar, Orange Business Services, P&J Benedict, Quentris GDF Suez, Regie der Gebouwen, RUNA, S.C.R. Sibelco, Serco, Siemens Enterprise Communications, Software Advies, Sogeti, Tam Tam Consulting Group, Telenet, Terremark, The Brussels Airport Company, TNT Express, Tobius, T-Systems, Unisys, Valuendo, Verizon, Zenitel.

The presentations are available at the bottom of this page for our members (just log in).


-Introduction by Hendrik Van De Velde, BELTUG Project Manager  

-Latest market insights by Gartner, Gerrit Liebens, Director, Gartner Consulting

  • The market trends of outsourcing in Europe
  • The Gartner Sourcing Lifecycle
  • Recommendations on sourcing strategies
  • Dos and don’ts
-Case study The Brussels Airport Company by Pierre Gehrenbeck, CUTE & Telecommunications Manager
  • Why did The Brussels Airport Company outsource telecom services (in different ways)?
  • Which services does the contractor offer (voice, data, hotspot, etc.)?
  • What are the benefits for both parties, and for the airport community?
  • How to manage the contract and changes (lessons learned & best practices)

-Case study the Federal Public Service Foreign Affairs by Frédéric Ruelle, Architecture & Operations Projectmanager

  • Why does the FPS Foreign Affairs outsource its WAN services ?
  • Which services were included in the request for proposal and how were the resulting offers analysed and evaluated?
  • What are the main benefits of the new contract and what are (and will be) the challenges in managing the contract?


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