X-change: VoIP and voices issues: a never ending story - Presentations and pictures


Although VoIP has become common - even a fixture - in the industry these days, issues and difficulties continue to materialise. Because of this, putting together a good business case remains a challenge for many, especially when considering the big picture (WAN, LAN, etc.). What’s more, once into the implementation phase, many side issues crop up, while present and future regulations and technological evolutions make a number of options uncertain.

The following companies (ICT decision makers only) registered to participate - 6 March at Salons De Romree: Atos Worldline, Bank Degroof Banque, B-Bridge, BIPT, BNP Paribas Fortis, Borealis Polymers, Carglass, de Persgroep Publishing, Federal Agency for the Safety of the Food Chain, Federale Politie, Gial, Havenbedrijf Gent, Idewe, ING België, Johnson & Johnson, Johnson Controls International, KBC ICT Global Services, Nationale Loterij, SITA Waste Services, Universiteit Gent, USG People,
Vanheede Environment Group, VMW.

The presentations are available at the bottom of this page for our members (just log in). We invite you to take a look at the pictures.

-Introduction, Roeland Vander meiren, Project Manager, BELTUG
-Case: Carglass goes all-IP, Kris Truyen, Service Desk & Telecom Coordinator, Carglass NV
Carglass succeeded in defining a business case for replacing all of its legacy telephony equipment with a brand new, all-IP infrastructure. It involved replacing almost the entire existing communications infrastructure (WAN, LAN, routers, switches, wiring, etc.) connecting the head office with its 43 branch offices. The project went live and after one year has reached the break-even point. The next hurdle for Carglass: the Contact Centre.
-Brainstorming: Nomadic numbers, emergency calls and phase-out plans
There is still a lot of confusion in the market about nomadic numbers, emergency calls and phase-out plans. Branch offices, home workers, and more can today enjoy the benefits of VoIP services provided from a central location, but businesses are uncertain about what to do in order to act in accordance with the laws. Today, many companies circumvent the problem by retaining analogue lines / ISDN BAs at each location. But what will they do in the future, when this technology is phased out?

Calls to emergency numbers add significant complexity, especially in light of the European Directive (2009), imposing VoIP-suppliers to provide the emergency services the right number and location, and which is to be transposed into Belgian regulation.

We have invited Belgacom and Telenet to briefly clarify the present state of the regulation and the practical consequences for VoIP implementations. The focus of this session, however, will be on brainstorming and your questions about these topics.


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