BELTUG X-change SLA - 6 June 2006


BELTUG prepares a checklist on SLAs in Telecommunications. By organizing this roundtable, BELTUG gave the opportunity to exchange views after an introduction. The draft was presented and discussed during this X-change. The information gathered during the discussion will be used to enrich the checklist.
2:30 PM SLAs in a business environment, Paul De Cooman, Service Delivery Owner, KBC
3:00 PM Presentation of the draft Checklist SLAs in telecommunications, Alex Vanzegbroek, consultant BELTUG
3:30 PM Roundtable discussion with BELTUG members.
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