Overcoming roadblocks to managing your mobile devices. Takeaways and presentations from the Beltug X-change of 26 April 2017


Efficiency, flexibility, improved user experience… Mobile devices promise a lot! But managing these devices within an organisation continues to be a struggle, as many questions pop up.  In this X-change, we brought together hands-on experts and authorities in the field, to share their insights in managing a park of mobile devices.


Presentations from the event are available for Beltug members (after login):


In 2004, the nurses at CSD (Centrale de Services à Domicile in Liège) began digitising their reporting and patient follow-up processes.  Rather than make a daily trek to the central office and wait their turn to access a computer to record their activities, the nurses could use, in a first phase, a PDA and then, in 2012, a smartphone. Nicolas Piette, Directeur Opérationnel at CSD, explained how this enabled the nurses to achieve even greater efficiency and speed. Plus, the hospital’s billing process became more automated, based on the geolocation feature.


The digitisation project required a thorough information campaign, plus discussions with the Works Council.  Initially, staff and the Works Council had mixed feelings (concerns about control over staff whereabouts and less social contact with the patients). But within a year, the feedback became very positive:

  • Nurses find the app is easy to use, and becomes even easier the more they use it
  • Social contacts with patients are unimpacted or even improved
  • There was no impact felt on the nurses' privacy


In the project’s latest step, nurses now use tablets to keep patient files up to date and synchronised with the main office.  This ensures the patient's GP always has access to the latest information. Automation will continue in the future, to provide ever-better service to patients and even anticipate potential health issues.


Next on the agenda was Jos Van Thillo, Product Specialist at Nextel.  He emphasised the importance of isolating critical business information on a mobile device (tablet or smartphone) from the private data.  In his step-by-step overview of how to set up a proper Enterprise Mobility Management (EMM) programme, he covered:

  • Device management
  • Applications (and their lifecycle)
  • Device retirement


His main advice: treat your EMM as a ‘regular’ project within your company!  Don't rush in: assess, plan, enable your people.  And choose your management tool wisely, based on the platform you use and the features you need.


Bjorn Poelman, Tax Senior Manager at Deloitte, started his presentations with an overview of the various tax and social security regulations regimes. Have a look at slide 4 for the differences between BYOD (Bring Your Own Device), CYOD (Choose Your Own Device) and Flexible Benefits. You should also know the difference between 'work at home' and 'telework' - see slide 7.


The current law is under revision (to-date, the royal decree has been announced, but not yet published), with many questions remaining open, including:

  • How do you calculate if you have both a tablet and a laptop from your employer?
  • Do various devices need to be cumulated and is there a ceiling to the amount?


Bjorn concluded his talk with a few practical and very hands on examples - see slides 13-15:

  • Devices are key to business
  • Consider the different needs of the business & your population
  • Search for the most appropriate solution (CYOD, BYOD, Flexible Benefits?)
  • Keep in mind the tax & legal framework – communicate with your HR & payroll departments to capture data required for compliance with tax & social security legislation!


To wrap up this intense event, Kim Buts, System Admin at Imeldaziekenhuis, explained how the hospital bridged the gap between IT and the end-user in its mobility project, in a very complex environment.  The result of the project was a significant increase in efficiency: more mobility, more BYOD, happy users and a happy IT department!














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