Artificial Intelligence – great opportunities but ‘Handle with Care’
Do you hear that buzz? Artificial Intelligence and Machine Learning technologies are firmly in line as the next step in digitising our organisations, streamlining our processes and improving our customer experience.
Takeaways from the N-sight of 02 April 2019
02 / 04 / 19
At our N-sight, we took a look at the technology, how companies are already making it a part of their strategy today, and also heard about the potential pitfalls. Getting into specifics, we received an overview of market trends in customer contact centres, while in real-life cases from Digipolis Antwerp, VDAB and UCB we learned how AI is already bringing added value to some organisations. Presentations are available to Beltug members (after log-in):
- Customer Contact presentation: Customer added-value when answer bots and customer contact employees work together
- Digipolis presentation: Antwerp City Platform as a Service
- Smals presentation: Pitfalls in AI
- VDAB presentation: AI @ VDAB
- UCB presentation: Artificial Intelligence at UCB
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The Beltug Team
