At our N-sight, we took a look at the technology, how companies are already making it a part of their strategy today, and also heard about the potential pitfalls. Getting into specifics, we received an overview of market trends in customer contact centres, while in real-life cases from Digipolis Antwerp, VDAB and UCB we learned how AI is already bringing added value to some organisations. Presentations are available to Beltug members (after log-in):

  • Customer Contact presentation: Customer added-value when answer bots and customer contact employees work together
  • Digipolis presentation: Antwerp City Platform as a Service
  • Smals presentation: Pitfalls in AI
  • VDAB presentation: AI @ VDAB
  • UCB presentation: Artificial Intelligence at UCB