The EUDI Wallet: what’s in it for businesses?

While the EUDI Wallet (EUDIW) is often seen mainly as a tool for interactions between citizens and public authorities, its potential economic impact reaches much further. For companies and organisations, it promises a range of benefits, including simplifying customer onboarding, strengthening fraud prevention, supporting Know Your Customer (KYC) compliance, and enabling new digital services across borders.

Use cases with broad business potential

The EUDIW is intended to give citizens greater control over their personal data while providing a trusted framework for digital identification and credential sharing. But while the main focus is on the individual, it can also provide many benefits for companies, reducing administrative burden while improving the customer and employee experience in many everyday processes.

The potential business applications vary by sector; some use cases identified include:

• Banking: KYC, customer onboarding, authentication and sharing verified identity data
• Insurance: Customer identification, policy applications and claims handling
• Telecoms: SIM registration, customer identification and subscription sign-up
• Payments and fintech: Customer identification, PSD2 and PSD3 processes, and fraud prevention
• Notaries and legal services: Client verification and digital signatures
• Employers: Employee identification and verification of diplomas or professional qualifications
• Mobility and car rental: Driving licence and identity verification
• Hospitality and travel: Check-in and identity verification
• E-commerce and online platforms: Age verification and identity checks for regulated products or services
• Utilities: Customer onboarding and contract management

These examples show that the wallet is not only a public-sector project but can become a practical tool for many regulated and customer-facing sectors.

The emerging Business Wallet

Alongside the EUDIW for citizens, the European Commission has also proposed a Business Wallet, which will allow organisations to identify themselves digitally and share verified company information.

Here as well, some potential use cases have been identified, including:

• Government — public procurement: Share verified company registration, tax status, certifications and proof of representation when participating in public tenders.
• Industry — supplier onboarding: Exchange verified corporate identity, registration details, VAT number, bank account information and quality or ESG certificates without manual document handling.
• International trade — exporting goods: Share EORI numbers, export licences, certificates of origin and customs documents to accelerate cross-border trade.
• Financial services — loans and leasing: Provide verified corporate information, financial credentials and proof of representation to streamline KYC and underwriting processes.

As with the citizen EUDIW, successful adoption will depend on legal certainty, interoperability and practical guidance for companies.

EUDIW versus Business Wallet

While the EUDIW focuses on the identity of individuals, the Business Wallet is designed for organisations.

Beltug’s position

Beltug supports the development of digital identity tools that can strengthen trust, reduce administrative burden and support secure digital services. At the same time, the EUDIW must be designed and implemented in a way that works for businesses in practice.

The deadlines are approaching:

• December 2026: All EU Member States must make EUDIW available to their citizens. In Belgium this will be by means of the MyGov.be app
• December 2027: Regulated entities, including banks and utility companies, must accept the EUDIW for authentication

However, a lot of information is not available yet. Beltug therefore calls for a continuous information flow to the private sector and to set up a close dialogue with companies as the Belgian rollout progresses.

Beltug will continue to follow both the EUDIW and the emerging Business Wallet closely. Input from members on practical use cases, implementation challenges and open questions will feed into future discussions with FPS BOSA and other stakeholders as the Belgian implementation moves forward.