Managing hybrid infrastructure across MSP and public cloud providers
Hybrid infrastructure has become the reality for many organisations, but operating across multiple MSPs and public cloud providers creates complexity. How can organisations organise governance? Where should responsibilities sit? And how can they keep the complexity under control? Beltug members came together in a roundtable, exchanging experiences and practical lessons to inspire their peers.
26 / 05 / 26
At the request of a member, Beltug organised a roundtable on how other members are managing hybrid infrastructure setups involving both an MSP (managed service provider) and a public cloud provider, while balancing flexibility, control, cost and complexity. The session revealed concrete insights and lessons learned not only on the specific topic, but also for organisations navigating similar multi-vendor challenges.
Key takeaways
In the exchange, several recurring challenges and realities surfaced:
- Governance is everything. Without it, organisations face fragmentation, endless discussions and growing frustration. A clear operating model with a single point of contact and well-defined ownership is critical.
- Ownership must be end-to-end. Split ownership leads to split accountability. This is where things tend to break when issues arise, especially in multi-vendor environments.
- Hybrid means multi-vendor complexity. Combining MSPs and cloud providers introduces dependency chains that require clear integration, coordination and accountability across all parties.
- SLAs make or break your collaboration. SLAs must be concrete, with clear priorities, measurable KPIs and agreements that are flexible yet contractually enforceable.
- Monitoring: choose and commit. Multiple tools can increase complexity. Selecting one clear approach helps you avoid duplication, unnecessary cost and operational overhead.
- Want cost control? Think FinOps. Without active monitoring and governance, cloud costs quickly become unpredictable.
- Your operating model matters as much as your technology. Most challenges in hybrid environments are organisational, not technical. Aligning teams, partners and responsibilities is key to making hybrid work.
Overall, the discussions highlighted that strong governance, clear ownership and well-designed SLAs are not overhead: they are the foundation of performance in a hybrid reality.
Continue the conversation: Beltug’s strength lies in the sharing of knowledge between peers facing similar challenges. Do you have a question you would like to put to your peers? Feel free to reach out and let’s keep the exchange going!