Customer expectations are often high in our hyper-connected world. So how do technologies and concepts like chatbots and the digital customer experience fit in with an omni-channel approach? How can you use them to meet your customers’ demands for immediate yet personalised service? And what are the watch outs for implementing such tools?
In our N-sight, we learned out about solutions and their potential obstacles. Dropsolid explained how the digital customer experience can help our organisation stay competitive, while Proximus shared their journey to a human-centric 'Digital Assistant'.
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