Using digital technologies to engage with customers. Presentations from the event of 12 May 2020.

Customer expectations are often high in our hyper-connected world. So how do technologies and concepts like chatbots and the digital customer experience fit in with an omni-channel approach? How can you use them to meet your customers’ demands for immediate yet personalised service? And what are the watch outs for implementing such tools?


In our N-sight, we learned out about solutions and their potential obstacles. Dropsolid explained how the digital customer experience can help our organisation stay competitive, while Proximus shared their journey to a human-centric 'Digital  Assistant'.


Presentations from the event are available for our members (after log in). Takeaways will be published soon.






Dear visitor,

Access to more information about this topic and/or to download the paper is easy and fast, but exclusively for Beltug members (just login to get access).

Beltug gathers a lot of information. Here you find the advantages of Beltug membership

The Beltug Team

Click here to login