10 / 06 / 21
Which communication channels lead to an optimal customer experience? Presentations from the Beltug N-sight: 10 June 2021
According to Gartner’s 2020 predictions, this year we should see 15% of all customer service interactions going through chatbots, with a massive increase to 70% in 2022. This growth, however, is conditional upon chatbots becoming more...