10 / 06 / 21
According to Gartner’s 2020 predictions, this year we should see 15% of all customer service interactions going through chatbots, with a massive increase to 70% in 2022. This growth, however, is conditional upon chatbots becoming more...
31 / 03 / 21
No report covering 2020-2021 could avoid the mention of COVID-19 and its effect on people, businesses, and technology. The 2021 Belgian Business ICT Market report not only looks at the long- and short-term impact of the...
02 / 03 / 21
Artificial Intelligence (AI) and Machine Learning are fairly new technologies, and companies are seeking to define the optimal fields of application within their organisations. They need to uncover the opportunities where AI and Machine Learning can...
12 / 05 / 20
Customer expectations are often high in our hyper-connected world. So how do technologies and concepts like chatbots and the digital customer experience fit in with an omni-channel approach? How can you use them to meet your...
02 / 04 / 19
Do you hear that buzz? Artificial Intelligence and Machine Learning technologies are firmly in line as the next step in digitising our organisations, streamlining our processes and improving our customer experience.
