24 / 12 / 21
A customer-friendly government organisation: mission impossible?
AE
24 / 12 / 21
AE
21 / 09 / 21
Hoe beheer je je data als organisatie? Talrijk ook zijn de uitdagingen rond cyber security. En hoe ga je om met de afhankelijkhed van cloud providers? Dat zijn de belangrijkste problemen van de IT-beslissingsnemers. Dat blijkt...
10 / 06 / 21
According to Gartner’s 2020 predictions, this year we should see 15% of all customer service interactions going through chatbots, with a massive increase to 70% in 2022. This growth, however, is conditional upon chatbots becoming more...
25 / 02 / 21
The devil is often in the details – including for your organisation’s 360° security approach. Who uses your IT environment (including your cloud) and which access rights do you grant to whom? And since it isn’t...
20 / 01 / 21
Limited indoor coverage of mobile networks continues to pose significant challenges for many companies and public institutions. Additional, diverse factors such as building requirements for strong insulation and the need for multi-operator coverage complicate the situation...
22 / 09 / 20
Nu telewerk deel uitmaakt van het nieuwe normaal, beseffen bedrijven meer dan ooit de nood om hun werknemers te sensibiliseren over cyberveiligheid en privacy. Het is het komende jaar de absolute topprioriteit van de Belgische ICT-beslissers....
12 / 05 / 20
Customer expectations are often high in our hyper-connected world. So how do technologies and concepts like chatbots and the digital customer experience fit in with an omni-channel approach? How can you use them to meet your...
12 / 02 / 20
In the ever-louder and more pervasive call for cloudification, a multi-cloud architecture is often the best strategy. Microservices and APIs are vital to guarantee smooth operation and efficient communication between platforms. But real challenges arise with...
19 / 06 / 19
With cloud growing as an established phenomenon, companies continuously seek to understand the different players in the cloud market. Recent announcements make it clear Google Cloud is positioning itself: Google’s strategies on multi-cloud, the use of...
02 / 04 / 19
Do you hear that buzz? Artificial Intelligence and Machine Learning technologies are firmly in line as the next step in digitising our organisations, streamlining our processes and improving our customer experience.