22 / 08 / 23
2023 Global Customer Experience Report
NTT
Tag: Customer Experience
09 / 12 / 22
Forrester Total Economic Impact Report
Zoom
24 / 11 / 22
APIs and organisational change for digital transformation
APIs are a fact of IT life. They glue the IT architecture together, and ensure databases, processes and services understand each other. The successful use of APIs enables organisations to continue and even accelerate the digital...
24 / 12 / 21
A customer-friendly government organisation: mission impossible?
AE
21 / 09 / 21
Vragen over databeheer, IT-architectuur en cybersecurity meest frequent
Hoe beheer je je data als organisatie? Talrijk ook zijn de uitdagingen rond cyber security. En hoe ga je om met de afhankelijkhed van cloud providers? Dat zijn de belangrijkste problemen van de IT-beslissingsnemers. Dat blijkt...
10 / 06 / 21
Which communication channels lead to an optimal customer experience?
According to Gartner’s 2020 predictions, this year we should see 15% of all customer service interactions going through chatbots, with a massive increase to 70% in 2022. This growth, however, is conditional upon chatbots becoming more...
25 / 02 / 21
Endpoint security and identity access management: users are key in your approach
The devil is often in the details – including for your organisation’s 360° security approach. Who uses your IT environment (including your cloud) and which access rights do you grant to whom? And since it isn’t...
20 / 01 / 21
Indoor Mobile Coverage – think before you build!
Limited indoor coverage of mobile networks continues to pose significant challenges for many companies and public institutions. Additional, diverse factors such as building requirements for strong insulation and the need for multi-operator coverage complicate the situation...
22 / 09 / 20
IT architectuur en Cyber security alomtegenwoordig
Nu telewerk deel uitmaakt van het nieuwe normaal, beseffen bedrijven meer dan ooit de nood om hun werknemers te sensibiliseren over cyberveiligheid en privacy. Het is het komende jaar de absolute topprioriteit van de Belgische ICT-beslissers....
12 / 05 / 20
Customer experience (CX): all about technology AND people
Customer expectations are often high in our hyper-connected world. So how do technologies and concepts like chatbots and the digital customer experience fit in with an omni-channel approach? How can you use them to meet your...