24 / 12 / 21
A customer-friendly government organisation: mission impossible?
AE
Tag: Customer Experience
21 / 09 / 21
De prioriteiten van de Belgische CIO’s en ICT-beslissers – meeste vragen gaan over het beheer van hun data, IT-architectuur en cybersecurity
Hoe beheer je je data als organisatie? Talrijk ook zijn de uitdagingen rond cyber security. En hoe ga je om met de afhankelijkhed van cloud providers? Dat zijn de belangrijkste problemen van de IT-beslissingsnemers. Dat blijkt...
10 / 06 / 21
Which communication channels lead to an optimal customer experience? Presentations from the Beltug N-sight: 10 June 2021
According to Gartner’s 2020 predictions, this year we should see 15% of all customer service interactions going through chatbots, with a massive increase to 70% in 2022. This growth, however, is conditional upon chatbots becoming more...
25 / 02 / 21
Endpoint security and identity access management: users are key in your approach. Takeaways from the Beltug N-sight: 25 February 2021
The devil is often in the details – including for your organisation’s 360° security approach. Who uses your IT environment (including your cloud) and which access rights do you grant to whom? And since it isn’t...
20 / 01 / 21
Indoor Mobile Coverage – think before you build! Takeaways from the Beltug N-sight of 20 January 2021
Limited indoor coverage of mobile networks continues to pose significant challenges for many companies and public institutions. Additional, diverse factors such as building requirements for strong insulation and the need for multi-operator coverage complicate the situation...
22 / 09 / 20
De prioriteiten van de Belgische CIO’s en ICT-beslissers – IT architectuur en Cyber security alomtegenwoordig
Nu telewerk deel uitmaakt van het nieuwe normaal, beseffen bedrijven meer dan ooit de nood om hun werknemers te sensibiliseren over cyberveiligheid en privacy. Het is het komende jaar de absolute topprioriteit van de Belgische ICT-beslissers....
12 / 05 / 20
Customer experience (CX): all about technology AND people. Takeaways from the event of 12 May 2020
Customer expectations are often high in our hyper-connected world. So how do technologies and concepts like chatbots and the digital customer experience fit in with an omni-channel approach? How can you use them to meet your...
12 / 02 / 20
Microservices, APIs and versatile cloud architecture – 4 real life cases. Takeaways from the Beltug N-sight: 12 Feb 2020
In the ever-louder and more pervasive call for cloudification, a multi-cloud architecture is often the best strategy. Microservices and APIs are vital to guarantee smooth operation and efficient communication between platforms. But real challenges arise with...
19 / 06 / 19
Beltug challenges Google: on pricing models, exit clauses, compliance and regulations, privacy and much more. Takeaways from the Challenge
With cloud growing as an established phenomenon, companies continuously seek to understand the different players in the cloud market. Recent announcements make it clear Google Cloud is positioning itself: Google’s strategies on multi-cloud, the use of...
02 / 04 / 19
AI – great opportunities but ‘Handle with Care’. Takeaways from the N-sight of 02 April 2019
Do you hear that buzz? Artificial Intelligence and Machine Learning technologies are firmly in line as the next step in digitising our organisations, streamlining our processes and improving our customer experience.