During this session we had a look at solutions and their potential obstacles. We learned from Dropsolid about how the digital customer experience can help our organisation stay competitive. Then we heard 2 real-life cases: Proximus’s journey to a human-centric ‘Digital Assistant’, and how KBC implemented chatbots in their customer helpdesk, including do’s and don’ts.

The presentations from this X-change, and a link to the recording of the event, are available for our members (after log-in).

  • Dropsolid presentation: How to use digital customer experience as a competitive advantage
  • Proximus presentation: Case: Proximus builds a digital assistant in a human-centric way