‘To measure is to know’: and that’s certainly true when we want to understand the success and impact of digitisation. Operational metrics, for example, allow the ICT team to adjust their approach or fine-tune a technology. But there are also metrics that touch a more strategic level, linked to the organisation’s business objectives. So how do we measure the strategic impact of ICT, and which KPIs allow management or the Board to understand the impact and risk of digitisation?
Presentations from the event of 29 November 2023.
29 / 11 / 23
In this session, we brought participants three real-life experiences from different organisations. First we heard from Greenyard about how they use KPIs to bring ICT and the business closer together, and to keep an eye on process improvement and efficiency. Then, we explored the link between KPIs and the Board. ManpowerGroup shared the role of KPIs in decision-making, while Atrias explored how they use KPIs to give the Board a more objective view of ICT services, and what they can realistically expect.
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The Beltug Team